Refund and Returns Policy

At Galahome.in, we strive to provide the best quality products and a seamless shopping experience. However, due to the nature of our products and the outlined conditions, we have specific guidelines for refunds and returns. Please read the policy carefully:

Refund Policy

1. Non-Refundable Sales:

   • All sales are final. Once an order is placed, it cannot be cancelled, returned, or exchanged under any circumstances.
   • Items customized, personalized, or made-to-order are not eligible for refunds.
      

2. Damaged During Transit:

   • If the materials are damaged during transit, Galahome.in will take full responsibility and arrange for a replacement or refund.
   • Customers must notify us within 24 hours of delivery with supporting photographs to initiate the process.
      

3. System or Pricing Errors:

   • In case of incorrect pricing due to a system or typographical error, Galahome.in reserves the right to cancel the order and issue a refund, if applicable.
   • Customers will be informed immediately about the cancellation.

Returns Policy

1. Inspection Upon Delivery:

   • Customers must thoroughly inspect the delivered items and verify all details at the time of delivery.
   • Post-delivery, GalaHome is not liable for any damage, shortages, or issues not reported at the time of receipt.
      

2. Eligibility for Returns:

   • Returns are only applicable for items damaged during transit, as per the conditions mentioned in the Refund Policy.
   • Non-damage related returns are not allowed, including cases of misuse, improper care, or normal wear and tear.
      

3. Batch-Specific Orders:

   • For batch-based inventory orders, returns are not permitted once the items have been received and verified by the customer.

General Conditions

1. Bank Charges:

   • Any refunds processed will exclude bank charges, which are to be borne by the consignee.
      

2. Transport-Related Damages:

   • GalaHome will address transport-related damages, provided they are reported during the delivery inspection.
      

3. Jurisdiction:

   • Any disputes arising out of transactions or refunds will be settled within the jurisdiction of Bangalore City.

How to Request a Refund or Replacement

1. Contact Us:

   • Reach out to our customer support team within 24 hours of delivery at:
     • Email: galahome@galagroup.in
     • Customer Service Portal: Visit Here
        

2. Provide Evidence:

   • Share detailed photographs and a description of the issue for our team to review.
      

3. Resolution Timeline:

   • Refunds or replacements, if applicable, will be processed within 7-10 business days after verification.