Privacy Policy
Effective Date: 1st Jan 2025
Last Updated: 1st Jan 2025
Welcome to GalaHome.in. At GalaHome, we value your privacy and are committed to protecting the personal information you share with us. This Privacy and Cookie Policy outlines how we collect, use, and safeguard your data in compliance with applicable laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and relevant Indian privacy regulations.
1. Information We Collect
1.1 Personal Information
Name, address, email address, phone number, and payment details.
Account login credentials when you create an account with us.
1.2 Non-Personal Information
Device details, IP address, browser type, and browsing history.
Cookies and tracking data to analyze website usage.
2. How We Use Your Information
Your information is used for the following purposes:
To process and deliver your orders.
To provide customer support and resolve disputes.
To send updates on your order status and promotional offers (with your consent).
To improve website functionality and user experience.
To comply with legal obligations and protect against fraud.
3. Sharing Your Information
We do not sell your personal data. However, we may share it under these circumstances:
Service Providers: With third-party logistics, payment processors, and IT service providers.
Legal Obligations: To comply with laws, enforce our Terms of Service, or respond to legal requests.
Marketing Partners: With consent, for targeted advertising and promotions.
4. Data Protection and Retention
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Personal data is retained:
For as long as necessary to fulfill the purposes outlined in this policy.
In compliance with legal, tax, and regulatory requirements.
5. Your Rights
For EU Residents (GDPR):
Right to access, correct, or delete your personal data.
Right to data portability.
Right to withdraw consent at any time.
Right to lodge a complaint with a supervisory authority.
For US Residents (CCPA):
Right to know what personal data we collect.
Right to request deletion of your data.
Right to opt-out of the sale of personal data.
For Indian Residents:
Right to know how your data is used.
Right to access and request corrections.
To exercise your rights, email us at [privacy@galahome.in].
6. Cookie Policy
6.1 What Are Cookies?
Cookies are small data files that are stored on your device when you visit a website. They help us provide a better user experience, analyze website performance, and offer personalized content.
6.2 Types of Cookies We Use
Essential Cookies: Necessary for basic website functionality, such as navigation and secure login.
Performance Cookies: Collect data about how visitors use our website, such as pages visited and time spent on each page, helping us improve site performance.
Functional Cookies: Remember your preferences, such as language settings, so you can have a personalized experience.
Advertising Cookies: Track your online behavior to deliver targeted advertisements that may be relevant to you.
6.3 How We Use Cookies
We use cookies to enhance your browsing experience, including:
Saving your login details for faster access.
Analyzing traffic to improve website design and content.
Delivering personalized recommendations and offers.
6.4 Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling some cookies may impact the functionality of our website. Below are instructions for managing cookies in common browsers:
Google Chrome: Go to Settings > Privacy and Security > Cookies and other site data.
Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data.
Safari: Go to Preferences > Privacy > Cookies and website data.
Microsoft Edge: Go to Settings > Privacy, Search, and Services > Cookies and other site data.
6.5 Retention of Cookie Data
Cookies are stored for varying durations depending on their type:
Session Cookies: Deleted when you close your browser.
Persistent Cookies: Remain on your device until they expire or are manually deleted.
6.6 Third-Party Cookies
We may use third-party cookies from partners such as Google Analytics and Facebook to track user activity and improve our services. These cookies are subject to the respective third-party policies, and we do not control their settings.
6.7 Consent for Cookies
By continuing to use our website, you consent to the placement of cookies on your device. You can withdraw your consent at any time by changing your browser settings.
7. International Data Transfers
For international customers, we ensure that data transfers comply with GDPR (Standard Contractual Clauses) and other relevant regulations. Your data may be stored on servers in India or other locations.
8. Children’s Privacy
GalaHome.in is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us to delete it.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.” Your continued use of our services after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy and Cookie Policy, please contact us at:
Email: galahome@galagroup.in
Phone: +91 98868 32000
Mailing Address: 339/1-1, Gala House, Mysore Road, Bapujinagar, BENGALURU, Karnataka
This Privacy and Cookie Policy is designed to keep you informed about how your data is handled and your rights as a valued customer. Thank you for trusting GalaHome.in.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeRex permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeRex to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeRex, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeRex bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to ThemeRex, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.